Domain/Email
Create POP or "True" Email boxes:
Note that OPTION 1 & OPTION 2 will also automatically create a password that may be used to POP email as well.
After you submit this form, you may email instructions to the email account owner (to an alternate email address that is already being used by that person) so he/she understands how to use their new account. Use the "Options" section for the account of interest. Go to the section at the bottom of the page: Send Email Template About This Account.
For free Alias or "Forwarding" accounts:
On the main Email page, there is a section titled "Alias." These are the email addresses that are not associated with an email account. We use your domain name and user name (i.e.: name@yourdomain.com) to forwarding email to an address you provided (typically these are the free accounts provided by Yahoo! or Hotmail, etc.). You may create as many of these as you'd like at no charge.
I need to set up my outgoing mail server, but I cannot remember if I have to use my ISP's setting or not, can I use Myers' SMTP server?
Yes, as long as you are using Myers for email services. You will need to setup your email software to enable SMTP authentication. Use the same login information as your incoming mail server. Below are instructions for setting up popular email programs:
3. Can I point another domain to my site?
Yes, you can point as many domains as you'd like to your current website. There is a setup fee for each additional domain point. Please contact our Customer Service Department via your Originator Network account: Select the Account button on the top left. Select the Customer Service button on the left.
4. What is e-mail spoofing? How do I minimize the chance that my e-mail address has been spoofed?
E-mail spoofing is the forgery of an e-mail header so that the message appears to have originated from someone or somewhere other than the actual source. Distributors of spam often use spoofing in an attempt to get recipients to open and potentially respond their solicitations. Spoofing can be used legitimately.
You can simulate email spoofing by using your email client, such as Outlook or Outlook Express. In the email account setup screen, simply insert a different email address in the Email Address and Reply Address. Any reply messages will not come back to you, but will be received by the different e-mail address.
You can discourage spammers from using your domain by forcing the reply email to bounce back to the mailing list's ISP, asking them to trace the source of the spammer. To do this, you need to turn off the catch-all function for your email account by completing the following steps:
If you have any known email address you wish to allow into your domain, you need to create aliases, such as info, sales or variation of your name, and forward the aliases to the proper mailbox of your domain. If you have any questions, please feel free to contact Myers Customer Service at (800)693-7770, option 1 for further assistance.
Products
5. Spam protection: Is my website protected against spam?
Yes. CAPTCHA (Completely Automated Public Turing Test to Tell Computers and Humans Apart) technology is used to protect you from receiving spam. A code is randomly generated and displayed on your website form(s). A consumer must enter the code in order to submit the form.
Downloading apps from your back office is easy. You can get instructions on this online anytime based on the LOS you use. For instructions, please see the documentation for the secure application suite.
Once this page loads click on the Loan Origination software that you are using. You will see step-by-step instructions on downloading applications and importing them into your LOS.
Make sure that you click on the "next" links at the top of the page so that you get all of the instructions.
We also offer free, online training in which downloading apps is discussed. See the tutorial, "Customize Your Secure App For More Business" on this page.
8. How do I know if an application has been completed?
You are alerted via email when a borrower submits an application at your website. The email address where your notifications are sent can be found in your OriginatorNetwork account. Follow these steps to locate the email address:
There are two types of applications: Short and Complete. An app may be In Progress, Completed or Deleted.
Complete and Short Apps are downloaded the same way. There is less information contained in a Short App.
New / Completed Apps - In your Originator Network account is a link at the top which reads, "New Apps." This shows how many new, Completed Apps were submitted at your website. Once you print or download a Completed App, it disappears from the Completed Apps section. With the exception of Deleted Apps (seen in the Deleted Apps section), you can find all apps via Process Loans | Find Apps and Process Loans | Pipeline Reports sections.
Pending / In Progress Apps. In your Originator Network account is a link at the top which reads, "Pending Apps." This shows how many new, In Progress Apps you have received. An In Progress App may be complete or incomplete. In either case, the consumer has not submitted the app. Once you print or download an In Progress App, it disappears from the In Progress Apps section.
Marketing
9. Why isn't my site coming up on search engines?
We submit your site to these free search engines:
Submitting a site to search engines does not guarantee it will be listed. As a complementary service, we submit your site the above free search engines. We cannot guarantee when or if your site will be listed. It can take months for a site to appear in search engines. Some search engines will expedite your listing for a fee. To do this you will need to contact the search engines directly.
Please review the Search Engine Optimization section in your back office. Login to Originator Network.com and follow the links: Manage Website > Edit Web Site > Search Engine Optimization > View the Tutorial.
11. How do I market my website?
In order for you to take full advantage of your Myers website, you will have to market it. Get started by attending a live training class and view Myers tutorials.
Go to the Training tab on Myers Support to view any of these tutorials.
Website
12. What kind of changes can I make to my site myself?
Myers offers WebBuilder websites you can easily edit yourself. You can add links via your Web Site Editor. Follow these steps to access your Web Site Editor:
Please refer to our User Guide for additional information.
13. How do I add a photo to my website?
In the Main area in your Web Site Editor, select "Upload Documents and Images." For more information, please see "Manage Docs & Images" in the Website Manager documentation.
14. How do I add a sitemap to my website?
You can create your own HTML sitemap and add it to your website. Use the "Add Page" wizard in your Web Site Editor to create the sitemap. Place the link to your sitemap in the footer of your website.
If you'd like an XML Sitemap added to your site, create a Sitemap using the Sitemap Protocol. Attach the sitemap file to an email and send it to Myers Customer Service with your request to have it added to your site.
15. Which browser works best with Myers websites?
16. How do I get started with my new Myers website?
It's easy to get started with your website. There are many tools available in your Web Site Editor to assist you. To reach the editor:
The Main page of the Web Site Editor shows you a checklist of tasks to do or pages to visit and edit. The checklist can help guide you through setting up your website for the first time.
The customization process includes four easy steps: Edit, Preview, Publish and View. You may also take advantage of Myers free training to help you get started.
Go to the Training tab on Myers Support to register for free, live training and view the training tutorials.
17. What file types can be uploaded to my website?
You can upload the following file types to your Myers website:
18. How do I edit the Privacy Policy page and make it available to my customers?
The Privacy Policy page is extremely useful for putting consumers at ease when you're requesting confidential information from them. This information may include their address, phone number, social security number and banking information. Even though we make them aware that Myers sites are secure, there still may be some reluctance to transmit this information over the Internet. You can quickly address this with Myers customizable Privacy Policy page.
Access the Page Editor via Web Editor in your back office:
19. How do I edit slide show transitions for my listings?
Editing slide show transitions is quick and easy. You can do this directly from the Web Editor in your back office:
20. If I have a question about editing my website, how can I quickly get in touch with Customer Service?
Live Chat is a feature available from within your Web Editor. The Live Chat link is in the top-right corner of the screen. Live Chat will send an instant message to our live Help Desk which is monitored during normal business hours from 7 AM to 7 PM CST, Monday through Friday. After hours, please email our Customer Service Department at cs@myers.com.
Help text is also available within the website editor for specific features. There may be a help button '?' on the screen in which you are working.
21. Why can't I view my website statistics?
If you receive a message stating that you are not authorized to view the web page (your web statistics page*), do the following:
(*Norton Internet Security and Norton Personal Firewall pass information directly from their software to our servers, not directly from your back office to our servers. In order to view webstats your back office must pass information directly to our servers.)
Billing
22. How do I update my credit card information on file?
To update your credit card information, just follow these easy steps:
23. Where do I find my invoices?
Please note the Invoices and Payments feature in your back office account. With this feature, you can:
Here's how to view your account information:
24. How do I make a one-time payment?
If you have an auto-pay account, you can go online and use your credit card to make a payment. In your Originator Network back office, follow the links: My Account | Invoices & Payments.
If you do not have an auto-pay account you can provide your credit card information to Customer Service at 800-693-7770. You can print the invoice and mail it with a check to: Myers Internet, P. O. Box 566, Milwaukee, WI 53201.
25. May we be invoiced instead of being charged automatically?
You do have the option to be invoiced directly. There is an additional $10/monthly autopay waiver fee that is added to your billing to do this. For this option - please click here.