Domain/Email

1. Can I point another domain to my site?

Yes, you can point as many domains as you'd like to your current website. There is an additional charge for each additional domain point. Please contact your Account Manager for additional information.

2. How do I set up my email?

• Log in to your Agent Center back office.
• Select the "Email" tab on the top nav bar.

Create POP or "True" Email boxes:

• Select "Create Email Account"
• Type in the email address you would like to create and select your domain from the drop-down list.
• Use the system-generated password or retype a personal password that you create on your own. (Note that this password will be used if the email account owner uses POP to receive email.)
• Enter the account quota (storage capacity) the email account option you want:
  
  
• Assign the email account to an EXISTING AgentCenter user account. That is, you may assign this new email address to someone who already has an AgentCenter login.
• Create a new AgentCenter user account. That is, you canl create a new back office login as well as a new email address for the email account owner.

Note that OPTION 1 & OPTION 2 will also automatically create a password that may be used to POP email as well.

3. Spam protection: Is my website protected against spam?

Yes. CAPTCHA (Completely Automated Public Turing Test to Tell Computers and Humans Apart) technology is used to protect you from receiving spam. A code is randomly generated and displayed on your website form(s). A consumer must enter the code in order to submit the form.

Marketing

4. Will my web site be found by search engines?

In the Agent Center back office you can edit your page titles, keywords, descriptions, and customized meta tags. This allows your site to be found easily in the search engines where your site is listed. However, in the past few years, search engines have changed their listing policies. The majority of search engines no longer offer free listings. There are extensive help, tutorials and wizards to help you set up your Search Engine Optimization.

• Log in to your Agent Center back office.
• Select the "Home" tab on the top nav bar.
• Select the "Search Engine Optimization" on the left nav bar.
  

5. How do I market my website?

In order to maximimize your site's potential, you must market it. One of the best ways to get started is with a Myers marketing class.

Visit the Training page and view the class, Marketing Your Web Site.

Website

6. Which browser works best with Myers websites?

• Myers products are designed to work best with Internet Explorer 6.
• Be sure Javascript and Cookies are enabled while using Myers products. This allows certain functions to work properly. For more information on enabling Javascript and Cookies, see the Internet Options section in your Internet Explorer Tools.
• If you are using pop-up blocker software, please disable it.

7. How do I create listings?

You have the ability to add unlimited listings with photos and links to virtual tours. To add a new listing follow these easy steps:

• Log in to your Agent Center back office.
• Select the "Listings" tab on the top nav bar.
• Select "Add a Listing" on the left nav bar.
• Follow the wizard (step-by-step process) to create your listing.

8. If I have a question while editing my website, how do I quickly get in touch with CS?

Live Chat is a feature available from within your Web Editor. The Live Chat link is in the top-right corner of the screen. Live Chat will send an instant message to our live Help Desk which is monitored during normal business hours from 7:00 AM to 5:00 PM, Pacific Time, Monday through Friday. After hours, please email our Customer Service Department at cs@myers.com.

Help text is also available within the website editor for specific features. There may be a help button '?' on the screen in which you are working.

9. Can I customize my web site?

Yes, you can customize your web site. All Myers Agent Websites come with an online Web Site Manager. Through your Web Site Manager you will be able to customize the look and feel of your Myers site, edit your photo and company logo, and much more. You can access your Web Site Manager through your Agent Center back office. Follow these steps to reach your Web Site Manager:

• Log in to your Agent Center back office.
• Select "Web Site" tab on the top nav bar.

After you submit this form, you may email instructions to the email account owner (to an alternate email address that is already being used by that person) so he/she understands how to use their new account. Use the "Options" section for the account of interest. Go to the section at the bottom of the page: Send Email Template About This Account.

10. What file types can be uploaded to my website?

You can upload the following file types to your Myers website:

• txt, .pdf, .htm/.html, .jpg, .tif, .gif
• MS Office 2003 (Small Business Edition): .doc, .xls, .ppt, .pub
• Media (movie and sound): .swf, .mpeg, .wmv, .avi, .mov, .wma, .wav, .mp3
• And others: .aiff, .ram/.ra, .rmf, .mid, .midi

11. How do I get started with my new Myers web site?

It's easy to get started with your website. There are many tools available to assist you.

On your Agent Center back office Home page, you will find useful information about your website. Look to the "Welcome" box for more infomation. Be sure to take advantage of the informational Quick Start Guides.

Select the "Web Site" tab on the top nav bar to see a checklist of tasks and pages to visit and edit. You'll be guided through the website setup process.

The Customization Process includes four easy steps: Edit, Preview, Publish and View.

You may also take advantage of Myers Interactive Training Tutorials to help you get started.

Go to the Training link on Myers Support for more information.

12. Where can I see the latest leads from my website?

You can see the latest incoming leads directly from your Agent Center back office Home page. Highly visible, in the center of the page, you will find the latest website leads. Up to fifteen of your most recent leads will be displayed, and you can take action right away. Additionally, a link below your website leads section lets you access all your leads and contacts with one easy click.

Your Agent Center back office also has a "Contacts" tab on the top nav bar. This is the section in which you will see and manage ALL of your leads. The Agent Center back office Home page only shows you the latest leads. Leads are generated from sources listed on your website:

• Buyers and Sellers Resource requests
• Dream House Finder
• Free Buyer and Seller Reports
• Market Analysis
• Guest Book

13. How do I edit the Privacy Policy page and make it available to my customers?

The Privacy Policy page is extremely useful for putting consumers at ease when you're requesting confidential information from them. This information may include their address, phone number, social security number and banking information. Even though we make them aware that Myers sites are secure, there still may be some reluctance to transmit this information over the Internet. You can quickly address this with Myers customizable Privacy Policy page.

Customize the Privacy Policy via the Page Editor in your Agent Center back office:

• Under Pages & Navigation, select Edit Pages & Categories.
• Locate the Privacy Policy page.
• Select the Edit link associated with the Privacy Policy page.
• Select Save & Continue to reach the Page Editor.
• Edit the document.
• Select Save & Continue.
• Select Publish to make the changes live on your web site.

14. How do I edit slide show transitions for my listings?

Editing slide show transitions is quick and easy. You can do this directly from the Web Editor in your Agent Center back office.

• Log in to your Agent Center back office.
• Select the "Manage Website" tab on the top nav bar.
• In the Web Editor select "Edit Slideshow" in the left nav bar.
• Follow the wizard: Select Listings | Select Sequence | Edit Slide Text | Select Type. Select Type is where you can select the type of transition: random, reel, fade and rotate.

15. Web site statistics: Why can't I view my webstats?

If you receive a message stating that you are not authorized to view the web page (your web statistics page*), do the following:

1. Open Norton Internet Security (NIS) or Norton Personal Firewall (NPF).
2. Do one of the following, depending on your software version:
   • In NIS or NPF for 2003, Select:
     • Options
     • Internet Security
     • Web Content
   • In NIS or NPF for 2004 or newer:
     • Double-click "Privacy Control"
     • Select "Advanced"
3. In the bottom of the Advanced window, select "Add Site."
4. In the New Site/Domain box, enter "www.agentcenter.com." Select "OK." (The site name appears in the left frame of the Options window.)
5. Select the name of the new site.
6. On the Global Settings tab, under the Information about visited sites section, deselect "Use default settings."
7. Select "Permit."
8. Select "OK" (to close the Options window).

(*Norton Internet Security and Norton Personal Firewall pass information directly from their software to our servers, not directly from your back office to our servers. In order to view webstats your back office must pass information directly to our servers.)

Billing

16. How do I update my credit card information?

To update your credit card information, just follow these easy steps:

• Log in to your Agent Center back office.
• Select the "Account" tab on the top nav bar.
• Select "Auto Pay" on the left nav bar. Here is where you can update your current Auto Charge information.

17. Where do I find my invoices?

In your Agent Center back office you can:

• Update your autopay information (if you are an autopay client)
• View your most recent autopay transactions
• View your general account statement
• Print invoices

Here's how to view your general account statement:

• Log in to your Agent Center back office.
• Select the "Account" tab on the top nav bar.
• Select "Invoices & Payments" on the left nav bar.

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